Managed AMS
A dedicated pod handling tickets, configuration changes and business-process fixes across HCM, Absence, Time Tracking and Payroll.
Workday HCM specialists
Workday support that keeps HR running and improving
DliteFlow gives enterprise HR teams a certified Workday pod for day-to-day support, release readiness and continuous optimization — at a fraction of the cost of in-house hiring.
< 2 hrs
Median first response on P1
98%
SLA attainment across accounts
40+
Workday modules supported
24/5
Follow-the-sun coverage
The problem
Go-live was the easy part
Ticket backlog
Business-process changes queue for weeks while your one admin firefights.
Release anxiety
Twice a year, nobody has bandwidth to regression-test the whole tenant.
Unrealized value
Features you paid for stay switched off, and adoption quietly flatlines.
Services
Everything your Workday tenant needs, under one agreement
Release management
Regression testing, feature evaluation and rollout plans for every Workday R1 and R2 — so upgrades stop being fire drills.
Reporting & Prism
Advanced, matrix and composite reports, dashboards and Prism data sets that leadership actually trusts.
Integrations
EIB, Core Connector and Studio builds plus monitoring and remediation for the integrations that break at 2am.
Security & audit
Domain and business-process security reviews, role redesign and audit-ready documentation.
Optimization & enablement
Adoption reviews, backlog grooming and admin training that raise the ceiling on your existing investment.
Approach
A transition plan you can hand to your CFO
- 01
Tenant assessment
We review configuration, ticket history and integration health, then hand you a prioritized findings report.
- 02
Transition & runbook
Knowledge capture, SLA definition and a documented runbook in two to four weeks — no big-bang handover.
- 03
Steady-state support
Your named pod resolves tickets, ships enhancements each sprint and reports on volume, trends and root causes.
- 04
Continuous optimization
Quarterly roadmap reviews turn recurring issues into permanent fixes and measurable adoption gains.
Engagement models
Pick the level of cover you need
Flex Hours
For lean teams with unpredictable demand.
Prepaid blocks
- Pooled hours, no expiry within term
- Business-hours coverage
- Next-business-day response
- Monthly usage reporting
Most popular
Managed AMS
Our most popular engagement.
Fixed monthly
- Named pod: lead, functional, integrations
- SLA-backed P1–P4 response
- Release regression testing included
- Sprint-based enhancement delivery
- Quarterly optimization roadmap
Project Squad
For module rollouts and remediation.
Scoped SOW
- New module deployments
- Tenant clean-up & re-implementation
- Data conversion & Prism builds
- Fixed scope, fixed timeline
FAQ
Questions we hear often
Something not covered here? Ask us directly — we answer in plain language, not sales copy.
Get started
Let's pressure-test your Workday support model
Tell us where your tenant hurts — ticket backlog, failing integrations, a release you can't staff — and we'll come back with a concrete plan and price.
- Response within one business day
- Scoping call with a certified Workday consultant
- No-obligation support assessment